Privacy Policy

1. Introduction

Review Guardian AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review management platform. This policy complies with GDPR (General Data Protection Regulation) and KVKK (Turkish Personal Data Protection Law).

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Full name and email address
• Business information (name, location, category)
• Google account information (when you connect integrations)
• Payment information (processed securely through Stripe)

2.2 Automatically Collected Information

• Device information and browser type
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

2.3 Third-Party Data

When you connect your Google Business Profile, Play Store, or YouTube account, we access and store reviews and comments from these platforms to provide our services.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Aggregate and analyze reviews from connected platforms
• Generate AI-powered response suggestions
• Send notifications about new reviews
• Process payments and manage subscriptions
• Communicate with you about updates and support
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract performance: To provide services you've requested
• Consent: When you explicitly agree to specific processing
• Legitimate interests: For analytics and service improvements
• Legal obligations: To comply with applicable laws

5. Data Sharing and Disclosure

We share your information only in the following circumstances:

• Service Providers: Supabase (database), Firebase (notifications), Stripe (payments), Google AI (review analysis)
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In case of merger, acquisition, or sale

We never sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures including encryption, secure authentication, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under GDPR and KVKK, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your data (right to be forgotten)
• Object to processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@reviewguardian.ai

8. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your data within 30 days, except where we're required to retain it by law.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Cookies and Tracking

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

11. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service. Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: